DuPage County Emergency Telephone System Board met June 8.
Here are the minutes provided by the board:
1. CALL TO ORDER
9:00 AM meeting was called to order by District 4 Grant Eckhoff at 9:00 AM. Acting Chairman Eckhoff called the meeting to order with a request that was made to allow remote participation for Chairman Schwarze Under Section 7a of the Open Meetings Act, If a quorum of the members of the public body is physically present as required by Section 2.01, a majority of the public body may allow a member of that body to attend the meeting by other means if the member is prevented from physically attending because of: (I) personal illness or disability; (ii) employment purposes or the business of the public body; or (iii) a family or other emergency.
A motion was made by Member Selmon, seconded by Member Guttman, to allow Chairman Schwarze to remotely participate via Zoom. On voice vote, motion carried.
2. ROLL CALL
PRESENT: Schwarze (Remote), Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
ETSB STAFF:
Linda Zerwin
Matt Theusch
Eve Kraus
COUNTY CLERK:
Adam Johnson, Chief Deputy Clerk
STATE'S ATTORNEY:
Mark Winistorfer
ATTENDEES:
David Poetz - Motorola (Remote)
Jennifer Kuceba - AT&T (Remote)
Craig Bennett - AT&T (Remote)
Joe Nash - AT&T (Remote)
Kurt Beilman - AT&T (Remote)
DuPage County Page 1
Minutes Emergency Telephone System Board June 8, 2022
Andy Dina - Warrenville Fire
Bill Balling - DU-COMM
Matt Baarman - DU-COMM
Nicole Lamela - DU-COMM (Remote)
Andrea Lyng - DU-COMM (Remote)
Jeff Runge - Villa Park PD (Remote)
Pat Johl - Wood Dale Fire (Remote)
Joe Breinig - DMMC (Remote)
Bob Murr - College of DuPage (Remote)
Todd Carlson - Hanover Park PD (Remote)
Steve Demas - Lisle-Woodridge Fire (Remote)
Anthony McPhearson - County CIO
David Jordan - County IT
Richard Sanborn Jr. - York Center Fire (Remote)
Bret Mowery - York Center Fire Remote)
On roll call, Members Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, and Tillman were present. Vice Chair Franz was absent.
3. PUBLIC COMMENT
There was no Public comment.
4. CHAIRMAN'S REMARKS - CHAIR SCHWARZE
Chairman Schwarze began by recognizing TCII Wendy Alba from DU-COMM for her retirement after 27 years of service.
He then recognized the Wall of Life recipients from the DU-COMM April Board Meeting. Chairman Schwarze congratulated TCII Andrea Lyng for providing EMD instructions on November 22, 2021 for a 7-week-old female who was not conscience, not breathing. Successful mouth-to-mouth and CPR compression instructions were provided which contributed to the survival of the patient. Chairman Schwarze asked Ms. Lyng if she wanted to comment via Zoom. Ms. Lyng was remotely present with her two children. Chairman Schwarze shared his feeling from his days as a first responder and acknowledged her accomplishment in saving that family.
Chairman Schwarze then congratulated TCII Wioleta Walas for providing EMD instructions on November 30, 2021 for a 69-year-old male who was not conscience, not breathing. Successful AED and CPR compression instructions contributed to the survival of the patient.
5. MEMBERS' REMARKS
There were no Members' remarks.
6. CONSENT AGENDA
Chairman Schwarze asked for a motion to combine Consent Agenda Items A, B, C and D. Member Selmon motioned, seconded by Member Guttman. On voice vote, motion carried.
He then asked for a motion to approve Consent Agenda Items A, B, C and D. Member Maranowicz motioned, seconded by Member Selmon. On voice vote, motion carried.
A. Monthly Staff Report
1. 21-22-44 Monthly Report for June 8 Regular Meeting
RESULT: APPROVED [UNANIMOUS]
MOVER: Joseph Maranowicz, DMMC Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
B. Revenue Report 911 Surcharge Funds
1. 21-22-40 ETSB Revenue Report for June 8 Regular Meeting for Fund 5820/Equalization.
RESULT: APPROVED [UNANIMOUS]
MOVER: Joseph Maranowicz, DMMC Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
C. Minutes Approval Policy Advisory Committee
1. ETSB - Policy Advisory Committee - Regular Meeting - May 2, 2022 9:00 AM
RESULT: ACCEPTED [UNANIMOUS]
MOVER: Joseph Maranowicz, DMMC Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
D. Minutes Approval ETS Board
1. ETSB - Emergency Telephone System Board - Regular Meeting - May 11, 2022 9:00 AM
RESULT: ACCEPTED [UNANIMOUS]
MOVER: Joseph Maranowicz, DMMC Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
7. VOTE REQUIRED BY ETS BOARD
A. Payment of Claims
1. 21-22-45 Payment of Claims for June 8, 2022 for FY22 - Total for 4000-5820 (Equalization): $312,149.38. Total for Inter-department transfers for 4000-5820 (Equalization): $2,500.
RESULT: APPROVED [UNANIMOUS]
MOVER: Ashley Selmon, District 1
SECONDER: Michael Tillman, Emergency Services Rep
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
B. Purchase Resolutions
1. ETS-R-0046-22 Awarding Resolution to AT&T, Inc. PO 922020 to upgrade and replace Customer Premise Equipment (CPE) and implement Text to 9-1-1 services arising from RFP #21-097-ETSB. (Total amount: $4,038,285.38)
Member Guttman began by thanking Ms. Zerwin and staff for their diligent work on this project. He had a few concerns, the first being there was only one bidder on a project valued at $4M. His second concern was with service provided by AT&T. Ideally, he would like to reject the bid and start over, but Ms. Zerwin had previously been very clear about the timeline. Keeping in line with County Procurement procedures, he would like to find out why other vendors did not bid. He expressed concerns over the PSAPs' indications of service performance as recent as May 2022. He did not see process or a framework within the contract to hold AT&T accountable. He did not see a point person for ETSB to hold accountable. He had heard that AT&T's business model may not work for ETSB. They have different people on different teams who do not talk to each other, and he wanted to ensure problem resolutions are expedited and maintenance completed in a timely manner. He thought it should be required in an addendum or other manner that ETSB be alerted when upgrades are available for ETSB to talk to PSAP staff about whether to implement the upgrade. Third, he did not see anything in the contract about timely deployment of hardware and software. Lastly, he believed ETSB staff, and open to PSAP staff who are interested, should have training within 90 days of new system implementation. He asked for a means to qualify the approval, if the contract were to be approved, to address his first three concerns at the least.
Chairman Schwarze asked for any other comments or a response. Seeing none, he asked Ms. Zerwin if it was common to have a point person for a project like this. Ms. Zerwin responded, ETSB does have a point person for VESTA, it is Jennifer Kuceba and Joe Nash. Ms. Zerwin referenced Member Guttman's comment about the event in May. Before them was the contract for Vesta, the call handling equipment. The system is also connected to Avaya, which is the administrative phone system, and Session Initiated Protocol (SIP) is the network that connects them. Coincidently, the contracts are all through AT&T. Vesta is contracted through AT&T because they are a channel partner for Motorola. These are different divisions of AT&T which creates a silo, she compared this to having a police department, a fire department, and public works department all under the heading of village. They do not always communicate well. She said that Ms. Kuceba and Mr. Nash are the escalation beyond the NOC or submission of tickets.
In regard to training, Ms. Zerwin said there is a gap which staff attempted to address in the contract. The gap is because Motorola will release the product but there is testing that AT&T goes through and so consequently behind on releases. The PSAPs provided language to address those concerns in the contract by shortening the gap. The version ETSB will be moving to will be compliant with the State but is not the latest version. It was always the intent to have first line personnel within the PSAP trained but did not occur this last time because ACDC had a technician ready, but DU-COMM had a technician who subsequently left, and training was delayed until they had someone in place and up to speed. With this new contract, there are two people in place ready to be trained. She continued saying she does not want to speak on behalf of the PSAPs but did not believe it was their intent to have PSAP technicians act as smart hands but rather the multi-billion-dollar vendors working on the system so if/when something goes bad, there are large companies working to fix the issue rather than placing blame on PSAP staff. The training would be a comfort level to the technicians to understand the work that is happening and ensuring check and balance. Ms. Zerwin invited the PSAPs to weigh in.
Member Srejma said a lot of work was put into this contract. To Member Guttman's point, Member Srejma said they have had problems with other vendors but through time and addressing of the issues, they have been able to remedy those problems. He expressed confidence that if there were issues with AT&T going forward, that ETSB would address those issues. He continued saying that there was wording in the contract regarding AT&T notifying ETSB when there are available upgrades. He believed the Board should go forward with the contract. NG9-1-1 required compliance with Text to 9-1-1 and while not an ideal position, to start over with the RFP process would be another two years.
Ms. Zerwin stated that typically ETSB contracts for a term of four years with a hardware refresh, but that this is a three-year contract based on the desire to look at what is available on the market once the gap is closed on meeting the State requirements.
Member Guttman agreed because of timing and felt there could be stronger language to hold AT&T more accountable. He said his suggestion would have been a two-year contract with a one-year option so that if there were problems, they could accelerate looking for another solution. Ms. Zerwin said by the time the configuration is complete this would be a three-year process and to move to a different product would take a longer amount of time.
Chairman Schwarze asked for any other comments or questions. Seeing none, he asked whether a roll call vote should be taken. State's Attorney Winistorfer replied yes. On roll call, there were ten "Aye" votes and one "No" vote, one Member was absent. Member Guttman said he was voting "No" for the reasons he had previously stated. The motion passed.
Chairman Schwarze thanked the Board and thanked Member Guttman for his questions and due diligence, that with a contract this costly, asking every question that may be a concern is important.
RESULT: APPROVED [10 TO 1]
MOVER: Ashley Selmon, District 1
SECONDER: David Schar, Police Rep
AYES: Schwarze, Eckhoff, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
NAYS: Guttman
ABSENT: Franz
2. ETS-R-0045-22 Awarding Resolution to Lilly Counseling and Consultation PO 922021 for training courses for the personnel in the ACDC and DU-COMM Public Safety Answering Points (PSAPs). (Total amount not to exceed: $37,500)
RESULT: APPROVED [UNANIMOUS]
MOVER: William Srejma, ACDC Rep
SECONDER: Michael Tillman, Emergency Services Rep
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
C. Resolutions
1. ETS-R-0043-22 Resolution to approve access to the DuPage Emergency Dispatch Interoperable Radio System talk groups pursuant to Policy 911-005.2: Access to the DuPage Emergency Dispatch Interoperable Radio System (DEDIRS), as requested by the Canadian National Railway Police.
RESULT: APPROVED [UNANIMOUS]
MOVER: Michael Guttman, DU-COMM Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
2. ETS-R-0044-22 Resolution to approve access to the DuPage Emergency Dispatch Interoperable Radio System talk groups pursuant to Policy 911-005.2: Access to the DuPage Emergency Dispatch Interoperable Radio System (DEDIRS), as requested by the Department of Homeland Security/Homeland Security Investigations. Recommendation to amend and approve Policy Advisory Committee VOTE (to approve): 4 Ayes, 2 Absent.
At the advice of the State's Attorney, this item was pulled from the agenda as it was tabled at the Policy Advisory Committee (PAC) meeting two days previous for further discussion.
3. FI-R-0217-22 RESOLUTION -- First Amendment to Resolution FI-R-0168-17 the Intergovernmental Agreement between the County of DuPage, Illinois, the DuPage County Emergency Telephone System Board (ETSB) and DuPage Public Safety Communications (DU-COMM), regarding the construction, maintenance, and lease of a public communications facility.
RESULT: APPROVED [UNANIMOUS]
MOVER: David Schar, Police Rep
SECONDER: Ashley Selmon, District 1
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
D. Travel and Training
1. 21-22-41 Request for approval for two (2) attendees from PSAP DU-COMM to attend the APCO 2022 pre-conference courses. Attendees were previously approved for travel expenses for the general session. This request will adjust the date of departure to August 6 as well as budget for the additional day of expenses. (Additional conference amount not to exceed: $800)
RESULT: APPROVED [UNANIMOUS]
MOVER: Ashley Selmon, District 1
SECONDER: Michael Tillman, Emergency Services Rep
AYES: Schwarze, Eckhoff, Guttman, Hernandez, Kramer, Maranowicz, Schar, Selmon, Srejma, Swanson, Tillman
ABSENT: Franz
8. PRELIMINARY BUDGET DISCUSSION
Chairman Schwarze requested that the DEDIRS Portable and Mobile Radio Replacement be moved up on the agenda for discussion before the Preliminary Budget.
After the DEDIRS discussion concluded, Chairman Schwarze turned the meeting over to Ms. Zerwin for the budget discussion. Ms. Zerwin began by handing out the County budget timeline with steps for ETSB to follow to meet the appropriation dates within the schedule. Per the Ordinance, ETSB submits a budget to County by September 1. She said today, the Chairman would ask for Members to join the Ad Hoc Finance Committee and then budget request forms would be sent to the PSAPs for any new items or projects. Ms. Zerwin said Chairman Schwarze would send her recommended dates for the ETSB Ad Hoc Finance Committee, probably one meeting per week. She reviewed the makeup of last year's committee and continued with a review of the timeline. Any projects brought forward would be reviewed by ETSB staff and the impact to the budget would be reported to the Board. The current budget layout does not allow for financing of replacement of radios ten years from now. She also recommended policies be reviewed, especially in regard to the capital contingency line and where the Board is going. Ms. Zerwin said a budget could be voted on at the September meeting but would have to be voted on by October to make the County Board appropriation in November. The Board would be updated as to the committee’s progress.
There were no questions from the Members. Chairman Schwarze asked that any interested Member send him and Ms. Zerwin an email by the end of the week.
Ms. Zerwin then handed out an email distributed by the State. The State Advisory Board and the ISP set aside a million dollars to fund the Statewide network. There was allocation discussion within the Advisory Board and funds were reviewed for the purposes of the AT&T network contract. The money set aside in the initial fund will not be required for that project and funds allocated between May 2018 and July 2020 to determine how much would be reimbursed back to the 9-1-1 systems of the $27M collected. It will be a special distribution and will help with the budgetary and reserve funds.
Member Selmon inquired if Ms. Zerwin had an estimate on how much of the $27M would be coming to DuPage ETSB. Ms. Zerwin replied approximately $2.3M.
9. DUPAGE ETSB 9-1-1 SYSTEM DESIGN
Ms. Zerwin replied she had nothing to report beyond what was brought forward in the monthly report.
10. DEDIRS PORTABLE AND MOBILE RADIO REPLACEMENT PAC Chairman Hayden provided an update. He said the new radios may be deployed with some of the same preventions as they have now. The new portables can be deployed and programmed over the air when the new talk groups are implemented. While he could not provide a date, he said the PAC is moving forward.
Chairman Schwarze asked for an approximate timeframe. PAC Chairman Hayden responded that may be contingent upon the IGAs. Ms. Zerwin confirmed that especially with money involved, she believed the State's Attorney would want the IGAs executed. She said now that the PAC has a plan, the Motorola System Manager has been working towards the next step of sending the fleet map out for agencies' aliases and such. There will be meetings on how to fill out the forms and for review to ensure they agencies are getting what they want. Fire radios are still waiting for certification. Jail radios are being tested to ensure they are working as designed.
Chairman Schwarze questioned whether there was any word from NFPA on the fire certification testing. PAC Chairman Hayden replied no.
11. OLD BUSINESS
Member Guttman inquired whether there was any progress on the IGAs with the PSAPs. Ms. Zerwin replied they are waiting on comments from DU-COMM. There are a few things being looked at based on radio discussions. Member Guttman asked what is the expected timeframe for DU-COMM's response. Ms. Zerwin said she did not know. She did not want to speak for DU-COMM but things had changed since the departure of ex-Director Tegtmeyer and that Interim Director Balling would need time to talk to the Executive Committee about what they would like to do.
12. NEW BUSINESS
Member Selmon brought up an item discussed at the Health and Human Services Committee meeting the previous day. She said 211 was being added as a resource for the community and said they talked about the addition of 988 which is a re-brand of the suicide hotline. With more resource numbers, is there a point where community members might get confused about who to call and when. As the new numbers roll out, there may need to be public education and details for the ETSB to keep their eye on.
Chairman Schwarze asked Ms. Zerwin if she had knowledge to share. Ms. Zerwin responded that Director Ayala of the Health Department and her staff had discussions about public education and that the ETSB budget has funds available for public education. Member Selmon thought it might be ARPA eligible and that funding goes for a longer time period and funding may be accessible down the line. Ms. Zerwin also mentioned that with social media, once a campaign is laid out with the villages and fire districts, social media could be utilized. She said both PSAPs have very active Facebook pages and can be coordinated with the ETSB page. Ms. Zerwin further stated the State funded 988 education with a sweep of 911 money. She did not provide an update from the last State meeting because she was waiting on information. The State had talked about sending out language on the Admin rules, but that Representative Willis said they were made aware of the impact of that choice and were looking for a way to correct it. They had not been told what is going to happen yet but there is a rule by the Legislative General Assembly to correct that transfer.
13. EXECUTIVE SESSION
A. Minutes Review Pursuant to 5 ILCS 120/2 (C) (21)
B. Personnel Matters Pursuant to 5 ILCS 120/2 (C ) (1)
C. Security Procedures and the Use of Personnel and Equipment Pursuant to 5 ILCS 120/2 (C ) (8)
D. Pending Litigation Matters Pursuant to 5 ILCS 120/2 (C) (11)
14. MATTERS REFERRED FROM EXECUTIVE SESSION
15. ADJOURNMENT
A. Next Meeting: Wednesday, July 13 at 9:00am in 3-500B
Chairman Schwarze asked for a motion to adjourn. Member Selmon motioned, seconded by Member Guttman. The meeting of the ETSB was adjourned at 9:40am.
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